The government threatens to take action if big six utilities don’t give the lowest tariffs to those least able to pay [more]

Financial Services Authority extends waiver to banks for another six months pending High Court ruling [more]

Email a powerful tool for marketers but customers up to ten times more likely to respond when email mixed with other messages [more]

£40-60,000 - South West

The division will be charged with developing and implementing an integrated customer experience strategy [more]

Sussex, South East - £55-65,000 basic, benefits [more]

East London, South East - £60,000 + benefits [more]

Watch Mark Bradley’s video diary - the first instalment of a series on the customer service industry, as this expert sees it. [more]

Register now for our FREE, live online seminar will look at the challenges and will provide all the solutions you need to maximise your online customer experience. Brought to you by Customer Strategy & Tealeaf. [more]

‘Voice of the Contact Centre Agent’ is the first research project to focus exclusively on the views and the issues facing today’s contact centre agents. The report conducted by YouGov on behalf of Sabio and Avaya, identifies the major service challenges that agents face, and uncovers some key areas that organisations need to address if they’re to deliver long-term customer satisfaction. [more]

In today’s demanding marketplace, global brands must deliver an end to end customer experience. But how will this translate to the 2012 London Olympic experience and how can London learn from the successes and best practices from other industries? [more]

NEC Birmingham [more]

Birmingham, NEC [more]

the NEC, Birmingham [more]