UK consumers spending 5.8billion hours a year on customer service
New figures suggest that the UK has real issues of failure demand as UK customers spend more than two hours every week dealing with service issues [more]

UK consumers taking to voice recognition in call centres
New research suggests consumers would prefer speech recognition to struggling to understand a call centre agent or waiting in a queue [more]

CBI says recession ‘ deeper and longer’
Business leaders group admit they got their forecasts wrong earlier this year and now reckon the recession will run throughout 2009 [more]

TCF Conference
Customer Strategy magazine invites you to the ultimate conference for the financial services sector which will help you ensure you fully understand Treating Customers Fairly regulations. Hear from HSBC, AIFA, Unum, moneysupermarket.com and more at our TCF conference. Brought to you by Customer Strategy, Tealeaf and CGI. Visit http://www.tcfconference.co.uk for the latest programme and speaker line-up. [more]

Mark Bradley Vlog: Customer Service and the NHS
Mark Bradley reveals the harsh realities of dealing with the front end service at the NHS . Click to watch this video diary. [more]

Keynote Video Exclusive From the ICS Annual Conference
The psychology of customers - Steve Hurst, Customer Strategy, Editorial Director, puts the spotlight on Adrian Furnham, professor in pyschology at University College London, and keynote speaker at this autumn’s ICS conference. [more]

Planning your customer strategies in difficult economic times
This online seminar will focus on the harsh realities of today’s economy on how it impacts on customer sentiment and the buying decisions customers make when the chips are down. Sponsored by HTK Articulate Technology and Jacada. [more]

Maximising Online Opportunities
A recent survey conducted by Quantum Leap Marketing and Citrix Online shows how marketing professionals are increasingly using online marketing tactics, such as Webinars to:

-Position their organisations ahead of the competition.
-Reach more prospects despite limited budgets.
-Increase overall marketing effectiveness.

Interested?..... [more]

The Big Question: Vendors' Views
What is the single biggest challenge facing organisations in developing their customer strategies in times of economic uncertainty? Find out what vendors are saying. [more]

Senior Business Partners - Customer Experience
£40-60,000 - South West

The division will be charged with developing and implementing an integrated customer experience strategy [more]

The Call Centre & Customer Management Executive Forum
6-9 May 2009
On board P&O’s MV Oriana [more]

Technology For Marketing & Advertising 2009 - 24th and 25th February
Earls Court 2, London [more]