Employers face huge ‘internal customer’ engagement challenge
The CIPD is warning that 2009 is shaping up to be the worst year for jobs and employee engagement in two decades [more]

Retailers keep fingers crossed for customers
The UK’s embattled retailers hope for the shoppers to return - seduced by lower than ever prices - while asking for government assistance [more]

Rail fares up as stations close down
Disgruntled consumers facing fare rises way above the rate of inflation as hundreds of ticket offices are closed down - Happy New Year [more]

The Call Centre & Customer Management Executive Forum

Taking place from 6 to 9 May, 2009, the Call Centre & Customer Management Executive Forum is the world’s most exclusive event for call centre and customer management decision-makers. And it’s held aboard P&O’s MV Oriana.

Attendees will enjoy their own personally designed itinerary of high level conference sessions and 1-to-1 meetings with their choice of 150 strictly senior level peers and 50 industry leading suppliers. [more]

Steve Hurst Interviews Jodie Armore-White, Armore Service Development
At Customer Management Expo last month, Steve Hurst spoke with Jodie Armore-White, Head of Armore Service Development, about understanding the consumer of the future. [more]

Mark Bradley Vlog: Customer Service and the NHS
Mark Bradley reveals the harsh realities of dealing with the front end service at the NHS . Click to watch this video diary. [more]

Planning your customer strategies in difficult economic times
This online seminar will focus on the harsh realities of today’s economy on how it impacts on customer sentiment and the buying decisions customers make when the chips are down. Sponsored by HTK Articulate Technology and Jacada. [more]

Maximising Online Opportunities
A recent survey conducted by Quantum Leap Marketing and Citrix Online shows how marketing professionals are increasingly using online marketing tactics, such as Webinars to:

-Position their organisations ahead of the competition.
-Reach more prospects despite limited budgets.
-Increase overall marketing effectiveness.

Interested?..... [more]

The Big Question: Vendors' Views (third)
What is the single biggest challenge facing organisations in developing their customer strategies in times of economic uncertainty? Find out what vendors are saying. [more]

Senior Business Partners - Customer Experience
£40-60,000 - South West

The division will be charged with developing and implementing an integrated customer experience strategy [more]

The Call Centre & Customer Management Executive Forum

Taking place from 6 to 9 May, 2009, the Call Centre & Customer Management Executive Forum is the world’s most exclusive event for call centre and customer management decision-makers. And it’s held aboard P&O’s MV Oriana.

Attendees will enjoy their own personally designed itinerary of high level conference sessions and 1-to-1 meetings with their choice of 150 strictly senior level peers and 50 industry leading suppliers. [more]

Technology For Marketing & Advertising 2009 - 24th and 25th February
Earls Court 2, London [more]