Independent commission launched to enforce high standards in the direct marketing sector to protect consumers and industry

Energy companies deliver shareholders a 20 per cent rise in payouts while average fuel bill rises by more than double that

Consumers trust banks with their data almost as much as they do their doctor - but not central or local government

Organisations in about-turn now looking to play the long game as economic downturn tightens its grip

Staff who refuse to adopt a new way of working with the customer facing ITIL technology the biggest obstacle

From next year schools will introduce a diploma on how to give great customer service in the hospitality industry

As mobile market converges Ofcom looks at customer service and competition for the future

Nine out of ten companies expect Service Level Agreements to become progressively more demanding and to be subjected to greater regulation

Institute of Customer Service outlines five key pointers for success - one for each Olympic ring

More go into fuel poverty as ScottishPower and npower implement huge prices increases