News

	Employers face huge ‘internal customer’ engagement challenge Tue 6-Jan-2009 The CIPD is warning that 2009 is shaping up to be the worst year for jobs and employee engagement in two decades [more]
	Retailers keep fingers crossed for customers Mon 5-Jan-2009 The UK’s embattled retailers hope for the shoppers to return - seduced by lower than ever prices - while asking for government assistance [more]
	Rail fares up as stations close down Mon 5-Jan-2009 Disgruntled consumers facing fare rises way above the rate of inflation as hundreds of ticket offices are closed down - Happy New Year [more]
	New contact centre initiative to boost performance Fri 2-Jan-2009 Ministry Of Performance scheme launched to boost the UK contact centre industry as it faces what could be its toughest year yet in 2009 [more]
	Consumer confidence hits all time low Wed 31-Dec-2008 Customers in both the US and the UK are more pessimistic about the economy and their spending power than at any time in the last 40 years [more]
	Macho culture blamed for financial crisis Wed 31-Dec-2008 Business leaders believe that the macho culture in the financial services sector led to traders playing fast and loose with their customers’ money [more]
	Struggling retailers told to treat customers fairly Tue 30-Dec-2008 Recession battered retailers and businesses are being warned of the dangers of wrongful trading over the Christmas period [more]
	New Year resolution time for call centres Mon 29-Dec-2008 As we move towards a year of deep and dark recession there is no time like the present for contact centres to get their act together and here’s how [more]
	Ofcom moves to protect consumers on ‘small print’ Tue 23-Dec-2008 The old adage that nothing in small print can be good news is being taken on board by the regulator with its latest missive [more]
	Security can build customer loyalty in financial services Tue 23-Dec-2008 FSA’s latest Crime Fighting Agenda for 2009 comes as a timely reminder for banks to boost security investment in a downturn [more]
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