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Treating Customers Fairly

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Columns by regular contributers to Customer Strategy Magazine and Customer Strategy online




 
Colin Adamson: Customer Service - A Moral Profession?
Ted Johns: Procedures and Processes, Outcomes and Deliverables
Colin Adamson: Customer Service - A Moral Profession? Wed 17-Dec-2008
"The Baby P case - Will it Happen Again?"
[more]

Ted Johns: Procedures and Processes, Outcomes and Deliverables Wed 17-Dec-2008
"There are some jobs which offer no opportunity whatsoever for adding value to the organisation’s strategic purposes. If such jobs exist, they should be eliminated immediately."
[more]

Derek Bishop: My Customer: A Cracking Christmas Strategy
Ted Johns: Jesus Shaves, and Other Ways of Saving the Economy
Derek Bishop: My Customer: A Cracking Christmas Strategy Wed 10-Dec-2008
"Those that will win on the customer service front are those that can react effectively and quickly to the changes in customer demand"
[more]

Ted Johns: Jesus Shaves, and Other Ways of Saving the Economy Wed 10-Dec-2008
"The festive season commonly called Christmas is imminent."
[more]

Colin Adamson: The Blog Fog
Mark Bradley: iAmstupid  - or how to achieve ‘street’ customer status
Colin Adamson: The Blog Fog Tue 2-Dec-2008
"It seems that everyone not only has a view but has written it down as well. How does this contribute to an understanding of the customer experience?"
[more]

Mark Bradley: iAmstupid - or how to achieve ‘street’ customer status Tue 2-Dec-2008
"For once, I’d been hypnotised by the dark side, where normally pragmatism would win out."
[more]

Lior Arussy: Customer Experience in challenging economic times - Part 2
Derek Bishop: Smart cost cutting customer strategies
Lior Arussy: Customer Experience in challenging economic times - Part 2 Wed 26-Nov-2008
"Companies should not be surprised by the reaction from customers who vividly remember the poor experiences and higher prices."
[more]

Derek Bishop: Smart cost cutting customer strategies Wed 19-Nov-2008
"Organisations cannot afford to jeopardise the satisfaction of their existing customer base"
[more]

Ted Johns: ‘BLAH BLAH’ 137 times over
Ted Johns: When All Else Fails, Why Not Try Reality?
Ted Johns: ‘BLAH BLAH’ 137 times over Wed 19-Nov-2008
"Never was a truer word spoken. Or, in this case, written."
[more]

Ted Johns: When All Else Fails, Why Not Try Reality? Fri 14-Nov-2008
"It will get a whole lot worse before it gets better."
[more]








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Steve Hurst
Editorial Director








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About the Editorial Director of Customer Strategy magazine and Customer Strategy online
About Customer Strategy: the magazine for customer-focused leaders in service, sales, marketing and IT
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