Opinion

Columns by regular contributers to Customer Strategy Magazine and Customer Strategy online

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Colin Adamson: Customer Service - A Moral Profession? Wed 17-Dec-2008 "The Baby P case - Will it Happen Again?" [more]		Ted Johns: Procedures and Processes, Outcomes and Deliverables Wed 17-Dec-2008 "There are some jobs which offer no opportunity whatsoever for adding value to the organisation’s strategic purposes. If such jobs exist, they should be eliminated immediately." [more]
Derek Bishop: My Customer: A Cracking Christmas Strategy Wed 10-Dec-2008 "Those that will win on the customer service front are those that can react effectively and quickly to the changes in customer demand" [more]		Ted Johns: Jesus Shaves, and Other Ways of Saving the Economy Wed 10-Dec-2008 "The festive season commonly called Christmas is imminent." [more]
Colin Adamson: The Blog Fog Tue 2-Dec-2008 "It seems that everyone not only has a view but has written it down as well. How does this contribute to an understanding of the customer experience?" [more]		Mark Bradley: iAmstupid - or how to achieve ‘street’ customer status Tue 2-Dec-2008 "For once, I’d been hypnotised by the dark side, where normally pragmatism would win out." [more]
Lior Arussy: Customer Experience in challenging economic times - Part 2 Wed 26-Nov-2008 "Companies should not be surprised by the reaction from customers who vividly remember the poor experiences and higher prices." [more]		Derek Bishop: Smart cost cutting customer strategies Wed 19-Nov-2008 "Organisations cannot afford to jeopardise the satisfaction of their existing customer base" [more]
Ted Johns: ‘BLAH BLAH’ 137 times over Wed 19-Nov-2008 "Never was a truer word spoken. Or, in this case, written." [more]		Ted Johns: When All Else Fails, Why Not Try Reality? Fri 14-Nov-2008 "It will get a whole lot worse before it gets better." [more]